![]() Each adds some level of additional functionality and the number of tickets included in the base price (10,000 for Starter, 20,000 for Growth, 100,000 for Scale, and 250,000 for Scale+). These plans also come in four different levels: Starter, Growth, Scale, and Scale+. There's new pricing for large organizations and unlimited agents, starting at $1,499 per month for an annual contract and dropping to $1,299 if you sign up for a three-year commitment. ![]() The remaining three levels (Fantastic, Enterprise, and Enterprise Plus) are still $49, $69, and $89 per agent per month respectively. The entry-level tier, dubbed Mighty, is still $29 per agent on an annual contract. HappyFox has maintained essentially the same pricing structure on a per-agent basis since our previous review. Read our editorial mission (Opens in a new window) & see how we test (Opens in a new window). Since 1982, PCMag has tested and rated thousands of products to help you make better buying decisions. You still must create assets individually or import them from a CSV file. For example, while HappyFox's asset management feature has seen some improvements since our last review, it doesn't quite match those from Freshservice and ManageEngine ServiceDesk Plus. If you're handling an in-office service desk for IT professionals, HappyFox has some gaps. However, HappyFox's most favorable scenario is one where you're supporting customers. Similar integration is coming for Microsoft Teams as well, all of which keeps HappyFox atop our Editors' Choice awards list with the likes of Freshdesk and HaloITSM. Deep new integration with Slack gives agents the ability to perform tasks such as entering tickets without switching to a HappyFox webpage. ![]() But in this case, you get what you pay for with a high-end, super-functional solution. HappyFox retains its place as one of the most comprehensive help desk solutions we've ever reviewed, though it also remains one of the costliest solutions as well. How to Set Up Two-Factor Authentication.How to Record the Screen on Your Windows PC or Mac.How to Convert YouTube Videos to MP3 Files.How to Save Money on Your Cell Phone Bill.How to Free Up Space on Your iPhone or iPad.How to Block Robotexts and Spam Messages.
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